1. $45 USD extra charge for vomiting inside the vehicle
Cabo Airport Shuttle will charge $45 USD if a passenger vomits or spills a drink on the seats or any surface difficult to clean. But the charge can increase to $150 USD in cases of “significant quantities of body fluids (urine, blood or vomit) in the interior of the vehicle.
The extra fees compensate the drivers for the time and money they spend cleaning their vehicles.
2. Grocery store location stops
For the hotels in the San Jose del Cabo and Corridor area, the stop will be in one of the stores located along the way. If the client wants to go to Costco (located in Cabo San Lucas) and he is staying in San Jose del Cabo, there will be an extra charge for the transfer, plus the $35 charge for the 30-minute stop at the grocery store.
3. Half payments
If your reservation is for a round trip transfer the total amount will need to be paid on the day of your arrival at the latest, otherwise, the cost of the transfer will be as a one-way transfer.
4. Traveling with pets
The owner is responsible for their pet’s behavior and cleanliness. Any damage caused by pets may incur a cleaning or repair fee.
Service animals are always permitted. To ensure a comfortable ride, please let us know in advance that you are traveling with a pet.
5. Late arrivals and early departures have to be paid in advance
A 7:00 pm arrival flight time is considered a late arrival. An early departure is before 7:00 am.
The payment has to be received at least 2 hours before the arrival flight time or at the latest at 9:00 pm the night before the departure.
6. Beverages included in the service
The beers and waters provided upon arrival are complimentary. Each passenger may enjoy one beer and two waters, with additional beers subject to availability. Complimentary beverages are included only for Suburbans, Escalades, Vans, and Sprinters.
Beverages are not included for bus services and are available at an additional cost.
7. Smoking and eating inside the vehicle
Smoking and eating is not allowed inside the vehicle, please note that after your service we have other rides and the smell of the food and the cigarette is not acceptable.
8. Car seats and boosters
Cabo Airport Shuttle provides car seats and boosters upon request at the cost of 8 USD and 5 USD each, and the charge covers a round trip transfer.
Cabo Airport Shuttle employees cannot install the child seats for customers, but they do give directions that explain how to do so properly.
Clients are responsible for installing car seats and boosters. Instructions are provided in the owner’s manual for the child seat.
9. Lost and found
Please note that neither we nor our drivers are responsible for items left in the vehicle once the trip has ended. While we will make a reasonable effort to locate lost items, we cannot guarantee their recovery or return, and no insurance, reimbursement, or replacement is offered.
If the item is found and the owner is still in Los Cabos, the driver will contact you to arrange its return. If the owner is no longer in Los Cabos, Cabo Airport Shuttle assumes no responsibility for shipping; the owner must arrange and cover all shipping costs.
10. Departure flight changes and cancellations
Cabo Airport Shuttle doesn’t monitor departure flights, only arrivals flights.
If a departure flight gets canceled or delayed, it is the client’s responsibility to notify Cabo Airport Shuttle via email or a phone call.
Refunds or reschedules are not applicable if the flight is canceled or changed within 2 hours notice before the scheduled pickup time.
11. Refunds on partial cancellations
For partial cancellations, the refund will be calculated using one-way prices at full fare, rather than round-trip rates.
12. Exchange rates
Our drivers accept credit and debit cards on our card reader machines. To process the payment, we must first convert the charge to Mexican pesos (MXN) using the daily currency exchange rate from the “Foreign exchange market portal” from the Banco de Mexico.
13. Real-Time Recording with Dashcam
For safety and security reasons, all our vehicles are equipped with dashcams that record in real time. These recordings are used for quality control, security purposes, and dispute resolution. By using our service, you acknowledge and agree to being recorded during your transfer.
14. Baggage Handling Policy
If you notice any damage to your baggage due to mishandling, please immediately report it to the driver and provide photos so we can assess the situation.
We are not responsible for pre-existing damage or normal wear and tear, including: damage to handles, wheels, zippers, or other parts from regular use and manufacturing defects or low-quality materials.
15. Use of coupons
Only one coupon may be applied per purchase. Coupons cannot be combined with other offers or discounts.